baij Frequently Asked Questions

To withdraw bonus winnings, you must first meet the wagering requirement. For baij's welcome bonus, you need to wager 15 times the bonus amount. For example, if you receive a ৳1,000 bonus on a ৳1,000 deposit, you must wager ৳15,000. Once the wagering requirement is met, you can withdraw at any time.

Yes, at baij all withdrawals must be made to the mobile wallet registered under the same name as your account. Whether you withdraw via bKash, Nagad, Rocket or Upay, the number must be registered in your own name. Withdrawal requests to someone else's wallet are cancelled, as this is part of your account security.

baij operates 24/7, so you can submit withdrawal requests at night or on weekends. Funds typically arrive in your mobile wallet within 30 minutes to 3 hours. Occasionally there may be a slight delay due to network congestion — if that happens, let us know via live chat.

The minimum withdrawal amount at baij is ৳1,000. Withdrawals below this amount are not allowed, so make sure your balance is at least this amount before submitting a request. This limit applies to all methods — bKash, Nagad, Rocket and Upay.

After submitting a bKash withdrawal request, payment is usually processed within 30 minutes to 3 hours. The same timeframe applies to Nagad, Rocket and Upay. Having a verified account with all correct details speeds up the process.

At baij you can use the cooling-off option to take a break for a few days, or activate self-exclusion for a longer period. Contact the support team via live chat or email to do this. Once requested, your account will be restricted within the set time and no bets can be placed during that period.

Some common signs are: placing more bets to recover money lost, hiding your betting activity from family, playing to cope with stress rather than for fun, and spending beyond your limits. If you notice these signs, take a break and seek help from baij support or a professional.

Yes, baij members can set daily, weekly or monthly deposit limits. This is a practical way to keep your spending within budget. Contact support via live chat to set or change a limit. Reducing a limit takes effect immediately, but increasing one may require a waiting period.

baij's support team is available 24/7 via live chat and email. You can also talk to a family member or a trusted friend. If you feel the situation is getting out of control, seek professional mental health support. Full details on responsible gaming are available on baij's responsible gaming page.

All casino and betting activities at baij are for members aged 21 and above only. Age is verified at registration and again during the account verification process. Anyone under 21 cannot open an account.

To register at baij you need a valid mobile number, an email address and personal details (name and date of birth). You must be 21 or older to register. Providing accurate information at registration prevents issues with withdrawals and verification later.

Your username must be a combination of English letters and numbers. Keep your password strong — use at least 8 characters combining uppercase and lowercase letters, numbers and special characters. Avoid using your date of birth or simple sequential numbers as a password. If you forget your password, you will find a recovery option on the baij Login page.

No, under baij's rules each person may hold only one account. If multiple accounts are found, all accounts may be closed and balances forfeited. Multiple people in the same household may each hold a separate account, but they must use completely different details and devices.

To access baij on a new device, simply log in with your username and password as normal. For security, OTP verification may be required the first time you log in on a new device. The OTP will be sent to your registered mobile number. If you have trouble logging in, contact us via live chat.

To change personal details on your account, you will need help from the baij support team. The necessary changes will be made after your identity is verified. Keep in mind that the name registered on your account must match the name on your mobile wallet for withdrawals to go through, so be careful when updating your details.

baij has three VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7%; and Gold — up to 1.0% weekly cashback. Cashback is calculated based on your net loss for the week (total losses minus total winnings).

Weekly cashback is based on your net loss for that week. Example: as a Silver member, if your net loss in a week is ৳20,000, you will receive ৳20,000 × 0.7% = ৳140 cashback. This is the maximum cashback for that tier. Cashback is added directly to your account.

Progression through baij VIP tiers depends on your regular activity and betting history. Staying active by playing and depositing consistently makes it possible to reach higher tiers over time. The support team can provide detailed information on the criteria for moving up.

In addition to weekly cashback, baij VIP members receive priority support, early access to special promotional offers, and higher-tier members have access to personal account management. Gold tier members enjoy the highest level of benefits.

Account verification confirms your identity and ensures that no one else is using your account. The verification process at baij is completed with SSL protection. It is essential for the security of your funds, and a verified account is required for successful withdrawals.

baij may request verification at the time of your first large withdrawal, when claiming a birthday reward, or for security reasons. Completing verification on your own soon after registration avoids delays when you withdraw later.

For identity verification at baij, a National ID (NID), passport or driving licence is accepted. The document must be clear and legible, and the name on it must match the name registered on your account. A photo or scanned copy can be submitted.

If verification is rejected, you will usually receive an email or notification explaining the reason. Blurry images, expired documents or a name mismatch are the most common causes. Correct the issue and apply again, or contact the support team via live chat for specific guidance.

Yes, baij uses SSL encryption to keep all personal information secure. Documents submitted for verification are used solely to confirm your identity and are not shared with third parties. Full details are available on our privacy policy page.